Help
Troubleshooting
Resolve most common issues via troubleshooting
Account problems
Why can't I login to my Account from the App?
Why can't I login to my Account from the website?
Payment taken, but can't access service
Payment issues
Can't complete payment. Why?
Device issues
View videos in full screen on mobile
Picture and sound
Why can't I watch Eurosport in Ultra HD on my computer?
Only get sound, no picture on AppleTV
Connection problems
I received a "Server error" message. What can I do?
